Frequently Asked Questions
Everything you need to know about your Academy Museum Store experience.
Where do you ship and what are the costs?
We offer domestic and international shipping. Shipping costs are calculated at checkout based on the weight of your order and your delivery destination.
What is your return policy?
Items in their original, unused condition may be returned within 30 days of purchase. Please note that certain limited-edition items and final sale products are non-refundable.
Are the products sold online the same as those in the physical museum store?
Yes, our online store features a curated selection of the same high-quality apparel, books, and cinema-inspired collectibles found at our Los Angeles location.
How can I track my order?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress.
Do you offer discounts for Museum Members?
Yes, Academy Museum Members receive a 10% discount on most items. Simply log in to your account or enter your member ID during the checkout process.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options like Apple Pay and Google Pay.